[Resolved] Lenskart — lens quality and measurement is poor

Amit GL Bhargava

from Talaja, Gujarat

Address:

Bhopal, Madhya Pradesh, 462016

I had buy lens with frame on 26th july and got delivery on 01st aug 2019, while continue wearing of lens getting vision problem in left eyes as measurement not taken properly. View from left eyes is bluer, then i had visited store to resolve my problem, they told me that they are getting approval for near and far vision, they will replace my existing lens and giving me 2 separate lenses for near and distance without any cost.
But today (11.08.2019) i got a call from your centre and they denied giving 2 separate lenses.
Now i am totally disappointed with your services.
I need resolution on this. Either you can do correct measurement of my existing lens or give me 2 separate lens without any cost. If you are not able to do it, then return my money without any deductions.
If you are not agreeing for anything, then i will go to consumer forum and will lodge complaint.

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Sep 12, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2019

Lenskart Customer Care's response Dear Amit!! We request you to consider our sincere apologies for the inconvenience caused.m We request you to share your order details with us so we can check the details and can assist you further.