[Resolved]  Lenskart — Lenses not received more than 14 days gone past

Sir/Madam,
I had ordered for two pair of lenses having order no 17365272 dated 06 Jul 2020 from MP Nagar Zone 2, Near Raymond Showroom lane, KRK Electricals and Electronics, but only Item ID 34742436 has been received today and item ID 34742432 is not received yet. When spoke with their representative on lenskart support, they told that the lenses that were made for the aforesaid order ID were defective and were received on 14 Jul 2020 and now it will again be put into preparation and would take another 7 days minimum for it to be despatched. I am working on computers without lenses for the last 14 days. The shop representative says please contact customer care and the customer care says it is with courier. They gave me an order ID to track my item i.e [protected] to track the item. I started tracking where it showed to have despatched from Delhi on 18 Jul 2020 and reached Bhopal on evening 19 Jul 2020. Since then it is three days. Earlier it showed expected date of delivery as evening 19 Jul, then morning 20 Jul the 21 Jul and now it is showing as 22 Jul 2020. Please do the needful sir.