[Resolved]  Lenskart — Lenskart 1+1 (buy one get one) gimmicky offer. Fooling customers

Felt like being cheated and literally fooled by the team lenskart at their store in Sec. 15, Faridabad who showed their inability to rectify Lenskart 1+1 (buy one and get one) gimmicky offer.

Firstly:
- they didn't explain the offer appropriately during demo or payment and
- when came to collect the glasses, went clueless and blamed lenskart latest policy.
In a whole both company and store seems to fool customers with their non transparent schemes and make money.

1) They give two separate invoices for 1+1 offer without mentioning anything about the offer/2nd item as free or with equivalent deducted charge. This two invoices anyone would get without having the offer also, so nothing special.
2) Moreover they are unwilling to provide a single invoice against the item mentioning about the offer (electronically or manually) and claim that single Order ID means that other purchased item came as free.
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Mar 10, 2022
Complaint marked as Resolved 
Verified Support
Jan 27, 2022
Lenskart Customer Care's response
Hi Dinesh! Apologies for the inconvenience. Can you please share your order ID or registered mobile number with us at [protected]@lenskart.com. It would allow us to investigate the matter further.
Verified Support
Feb 01, 2022
Lenskart Customer Care's response
Hi Dinesh! Apologies for the inconvenience. Can you please share your order ID or registered mobile number with us at [protected]@lenskart.com. It would allow us to investigate the matter further.
Complaint comments 

Comments

Lens Cart Team:
Could you please post a public notification why for gold member ship 1 + 1 offer comes up with two different bill and that should need to pay even if we but the same brand (Vincent chase)
if i buy one it should comes up with another one absolutely free. then why it is not? is that a SCAM?

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