[Resolved]  Lenskart — lenskart asking me to visit it's outlet instead of sending executives as promised

Address:Faridabad, Haryana, Faridabad, Haryana, 560049

Hi,

Today again lenscart guy had called me to ask if i can visit a lenscart outlet. Instead of sending their refractionists to my home after giving me appointment twice, making me wait, attending c their calls, answering patiently, updating them, no use.. Except coming home as promised, everything else they are talking, calling me, wasting my time, irritating & harassing me from 4 days..
If they are not attending people after checking & giving appointment twice based on my area pin code 560049, then what's the use of calling me?
Don't i know to visit a lens outlet? Should i learn from lenscart? Is this y i attended calls from them from 4-5 days?
Lenscart refractionists are staying very near my area, but still they are not attending my appointment at home in pincode area 560049, as promised by them.. Is this how indian companies wasting it's people's time? You guys should answer the world with this example. I'm just disappointed with how india is using it's internet facilities & it's technologies. Shame on you guys..

-keshava. S
[protected]
[protected]
Raghuvanahalli
Mundur post
Virgonagar branch
Bangalore east taluq
Bangalore-560049
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Mar 27, 2020
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Feb 24, 2020
Updated by Keshav Shyam
Hi,

Today again Lenscart guy had called me to ask if I can visit a Lenscart outlet. Instead of sending their refractionists to my home after giving me appointment twice, making me wait, attending c their calls, answering patiently, updating them, no use.. except coming home as promised, everything else they are talking, calling me, wasting my time, irritating & harassing me from 4 days..
If they are not attending people after checking & giving appointment twice based on my area pin code 560049, then what's the use of calling me?
Don't I know to visit a lens outlet? Should I learn from Lenscart? Is this y I attended calls from them from 4-5 days?
Lenscart refractionists are staying very near my area, but still they are not attending my appointment at home in pincode area 560049, as promised by them.. Is this how Indian companies wasting it's people's time? You guys should answer the world with this example. I'm just disappointed with how India is using it's internet facilities & it's technologies. Shame on you guys..

-Keshava. S
[protected]
[protected]
Raghuvanahalli
Mundur Post
Virgonagar Branch
Bangalore East Taluq
Bangalore-560049
Verified Support
Feb 24, 2020
Lenskart Customer Care's response
Dear Customer, we are really sorry for the inconvenience caused to you. we are already working on your concern and we will resolve it on high priority.
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