[Resolved] Lenskart — lenskart callous showroom response... left with a broken frame in warranty
The frame boasts of a years warranty but to my sheer amazement yesterday the temple snaps from the hinge out of the blue. I was disgusted but kept my patience and contacted the lenskart guys fahim at drc ghaziabad and informed them about this manufacturing defect. Instead of apologizing for the substandard product and service the center manager had the audacity to blame me as an irresponsible user and not only this, he went a step further pestering me to get it repaired from a local shop. I was completely bewildered and dumbfounded by lenskart's attitude.. A company which boasts so much about service and customer satisfaction. Relevant details with the picture of my frame. Expecting a swift response...
Complaint marked as Resolved Apr 6, 2018
[Mar 06, 2018] Lenskart customer support has been notified about the posted complaint.
Verified SupportLenskart Customer Care's response Mar 06, 2018 Dear Dharmendra!! As per our telephonic conversation, we request you to allow us some time so that we can get the images checked with the concerned department and update you with the best possible resolution.