[Resolved] Lenskart — lenskart callous showroom response... left with a broken frame in warranty | |||||
The frame boasts of a years warranty but to my sheer amazement yesterday the temple snaps from the hinge out of the blue. I was disgusted but kept my patience and contacted the lenskart guys fahim at drc ghaziabad and informed them about this manufacturing defect. Instead of apologizing for the substandard product and service the center manager had the audacity to blame me as an irresponsible user and not only this, he went a step further pestering me to get it repaired from a local shop. I was completely bewildered and dumbfounded by lenskart's attitude.. A company which boasts so much about service and customer satisfaction. Relevant details with the picture of my frame. Expecting a swift response... Was this information helpful? | |||||
Apr 6, 2018 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Mar 06, 2018 Lenskart Customer Care's response Dear Dharmendra!! As per our telephonic conversation, we request you to allow us some time so that we can get the images checked with the concerned department and update you with the best possible resolution.
| |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
78%
Complaints
1643
Pending
238
Resolved
1208
View all 1643 Lenskart reviews & complaints
+91 99 9989 9998
Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
View all Lenskart contact information
The rubber part of the lens have deformed.
Smoothness of the frame is lost.
Its not even a year but the product has lost its quality.