[Resolved] Lenskart — Lenskart is cheating customers by taking the order not delivering

nc.anoop

from Bengaluru, Karnataka

Website:

www.lenskart.com

Order ID : [protected]
I have ordered and eyeglass on 26th of October-2016 and after 7 days they called me and telling the item which I ordered is out of stock and I need to select another item. Alternate eye glasses are not available in same price and they asked me to pay more amount. This is a kind of cheating. If the item is not in stock, they should not take the order. Otherwise they could have to inform the same day or next day. They waited for one week and informing to take another frame. This is not a kind of professional service.

Regards,
Anoop

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May 9, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2016

Lenskart Customer Care's response Dear Anoop, we apologize for the unpleasant experience which you had with us. As per our telephonic conversation, we would like to inform you that the product for which the order was placed is having manufacturing defect due to which the same order couldn't be processed further. Unfortunately, this was the last piece in stock so, kindly select any other product within the same price range and share the product details with us. We will try to get your product delivered at the earliest.

Nov 01, 2016

Updated by nc.anoop I have selected and informed you few items in the call itself and you are not ready to give it for me. What I understood by talking with you is, you don't want to rectify this issue instead you were compelling me to buy some cheap items in you your website by alternate of the item which I ordered. This is not fair. This is not a mistake done by me. If the item is failing in the quality check you are responsible to rectify it. I dont want to buy an item which is suggested by you people. This is very much disappointed for me and this is such a bad experience for me.

Nov 02, 2016

Updated by nc.anoop One more day is completed, no solution is provided from Lenskart end. I have send around five mails to them today, not at all responding. This is the first time, I am facing such a worst service from an online seller.

Nov 03, 2016

Updated by nc.anoop If you are claiming that the item which is having a manufacturing defect, you have to give an alternate item in same brand. You are compelling me to purchase the brands like Vincent chase and john Jacobs which are very poor in quality. I dont think it is a fair. Those brands are manufactured by lenskart only and I think this is your strategy to sell those worst brands.