[Resolved]  Lenskart — Lenskart is taking orders on premium brand eyeglasses and after one week they are compelling customers to select poor brand items

Order ID : [protected]
Lenskart is taking orders on premium brand eyeglasses and after one week they are compelling customers to buy some other quality less eyeglasses which is manufactured by lenskart itself by saying that the ordered item is failed in quality check. This their strategy to sell worst eyeglass brand items like vincent chase and john jacobs. They are not at all replying to the customer for any queries.
This is unfair and unprofessional. This is the first time I am facing such a behavior from an online seller.
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Dec 26, 2016
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Nov 03, 2016
Lenskart Customer Care's response
Hi Anoop, we deeply regret the inconvenience caused. As per our telephonic conversation, we are under process to provide you with the replacement. We will try to resolve the issue on priority.
Nov 03, 2016
Updated by nc.anoop
Please provide me the details about the replacement.
Nov 04, 2016
Updated by nc.anoop
This doesn't make any sense sending mail everyday without doing anything. This 10 day already over I ordered an eye glass and waiting. From your end no action have been taken so far. What you are going to do on this ? How long I have to wait to get my eye glass. I am struggling here with out a spectacle. Why you are not considering your customers those who are already paid to you?
Verified Support
Nov 24, 2016
Lenskart Customer Care's response
Hi Anoop, as per our telephonic conversation, we are glad to know that you received the product. Hence, we are closing the concern. We would love to see you shopping with us again.
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