[Resolved] Lenskart — Lenskart not providing return refund even after taking the product back

[Resolved] Lenskart — Lenskart not providing return refund even after taking the product back

A A444093 from Indore, Madhya Pradesh Jul 7, 2021 Jul 13, 2021 This thread was updated on Jul 13, 2021

I ordered from lenskart (2 spec) but had to return 1 due to wrong combination of power lenskart had picked up the spec(order id [protected]) on 29 june and i had selected the exchange spec but i had to no option to change its power also so i had to cancel the new exchange spec while it was on its way(order id [protected]) Pls provide me with an exchange or refund option as soon as possible +2 photos Was this information helpful? No (0) Yes (0)
Jul 8, 2021 Complaint marked as Resolved Spoke to customer care and they said they are processing refund. Surety is given so no complaint as far as refund will be received Lenskart customer support has been notified about the posted complaint. Verified Support Jul 08, 2021 Lenskart Customer Care's response Hi Abhishek! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest. Thank you. Verified Support Jul 09, 2021 Lenskart Customer Care's response Hi Abhishek! We understand your urgency to get the resolution, trust us we also want to get this resolved. However, our team is already working on this concern. Please allow us some time & we will provide you with an update. Thank you for your patience. Verified Support Jul 13, 2021 Lenskart Customer Care's response Hi Abhishek! We would like to inform you that refund against the order number [protected] has been initiated and successfully processed on 9th July 2021. If there is something else you wish to discuss, we will be happy to answer all your questions. It helps us to serve better every day. Thank you.
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