| Address: | Ramkrishna Mission Road, Dharmanagar, North Tripura |
I have ordered a buy 1 get 1 eyeglass from lenskart in January 2023. Then I proceeded for the exchange because the submitted powers were wrong. One eyeglass has been successfully exchanged but the other one was placed an exchange with another frame by lenskart without my consent. Then lenskart customer care said that the exchange will be cancelled but the glass will be picked and I'll recive store credit and with the help of store credit they'll help me place the glass of my choice within the same price range and I won't have to pay. After that the store credit did come but they didn't help me place new glasses. Then I contacted them and then they placed the order but it said that I'll have to pay more 717 rupees. After that I again contacted and cancelled that order and they again placed another order where I didn't need to pay. But the order didn't show up in my account, so I contacted again and they said that this order is placed on another number! They said that another account has been merged with my account and the order placed there! Then I again raised complain they again cancelled it and told me to wait for store credit... Then the store credit also gone at that account! My store credit went to that account which is merged. Then they told me to wait for 48 hours so that my number will be merged with my account and store credit will come into my account... But it didn't happen they're keeping me on wait from many days and my store credit is also now on another person's account and my exchange order is also not placed. Was this information helpful? | 
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