[Resolved]  Lenskart — lenskart playing with customer vision and pathetic service

Address:	Gurgaon, Haryana, 122001
Website:	Lenskart.com

This is in reference to my recent store purchase at your store located at Arcadia Gurugram, Haryana 122001.

My purchase is dated at 8 Jan 2018 orderno [protected]. for two spectacles.

Initially during ordering I had requested for delivery at my residence .After 10 days of purchase when delivery didn’t came by, I decided to drop by the outlet and check for my order. To my surprise the order was ready at the store and I was never informed for the same. Also my request for delivery at my address was not added . This was the stepping stone to the debacle I was about to face with the lenskart team.

After checking my order, I confirmed the executive there that spectacle item id, lens length was requested to be shortened but the same was not done .Hence the spectacle were retruned .Also it was requested to inform me telephonically whenever the spec are received.

I was not informed and after 10 days when i visited the outlet, the spectacle were ready. To my amusement the finishing of the lens was not upto the mark. I could make out that the lenght was shortened locally and i complained the same to the store manager. the store manager requested my cooperation and assured me that spectacle with correct lenght have been ordered and would be ready in a week time.

After few days when i came for the collection, the spectacles were ready.

In next few days, i needed by glasses power so i came to the outlet and requested if they can help me with the power. To my surprise when i was handed over the print out, i noticed that both spectacle in my last order have different power. I questioned the team at the outlet about the same but no body was ready to take the charge and they were busy passing the ball .

When i explained them the experice at this store has been the worst among all the other lenskart store, they were very rude and also i must admit that there is general Negative employee attitudes and less-than-professional behavior at this particular store.none of my complain was treated with urgency and was rather treated to be trivial in nature.

i have faced unnceasssry harrasement at your store, for an order of one spectavle i had to travel 3 times and also wasted my precious time.

i must say during each of my visit i had two other customer who were complaining about one or the other thing at this outlet.

i am highly disappointed and frustrated .

I came to the store thinking my eyes, the most important organ for human body are in safe and professional hands but alas, there are some unprofessional and very rude people who dont care regarding customer service.

You can imagine

1. how damaging for me eyes to use two different number glasses .

2. How much harassment i have to went through, visiting your store multiple time

3. Tell one one good reason i shouldn't take any action against lenskart . All social media should know how you play with peoples eye and ill treat the customer

kindly take necessary action against and help me with the report. If you fail to provide me with a concrete report i will leave no stone unturn to report this to media and take legal action for against negligence by lenskart which could have damaged my vital organs and for fraud and cheating the customer

Yogesh Garg

[protected]