[Resolved] Lenskart — lenskart refund not received

Tarun Chowdary Chalasani

Address:

520013

I requested for a return of a pair of spectacles and returned in the lenskart store vijayawada on january 25th and i was promised a refund within 3-7 days but it's been more than 35 days but the refund hasn't been processed, it still shows under process.
I need to get a refund of rs 3590/- please process it fast, i tried to connect with the company but couldn't get any details for refund problem.

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Apr 5, 2020

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2020

Lenskart Customer Care's response Dear Tarun, we are really sorry for the inconvenience caused to you. Please share your registered contact number so the concerned order id so that we can resolve your concern on priority.

Verified Support

Mar 02, 2020

Lenskart Customer Care's response Dear Tushar, we assure you that the refund will be processed on a priority. Please share your registered contact number or the order details so that we can call you to assist.

Verified Support

Mar 03, 2020

Lenskart Customer Care's response Dear Tushar! We would request you to kindly share your order/contact details so that we can connect with you and resolve your concern on a priority basis.

Verified Support

Mar 04, 2020

Lenskart Customer Care's response Hello! We are really sorry for the bad experience. You can share your concern with us on "[protected]@lenskart.in" at your convenience and we will start assisting you further.