Lenskart — lenskart store - cheated, request for refund

I ordered 2 specs of brand vincent chase vagabond with thin lens (British optics brand as told by lenskart) for both the specs from lenskart store.

When i went to the store for ordering eye glasses, lenkart associates were insisting me to go for thin lens because of my high power.

When i asked for the brand name they told indian brand. When i asked again which brand specifically, they told british optics. What kind of foolishness is this!!

They told the index of this thin lens brand is 1.74 which is quite less than 0.2 of international brand ultra thin lens (Little costlier). So i thought if i opt for thin lens it will be thinner and light weight than my currrent one which is blue ray cut lens with almost same power which i got it from lenskart only 2 years back.

When i talked with one more lenskart associate, he told index of thin lens is 1.6 and not 1.74 and they were confusing me.

This clearly shows that how lenskart is fooling customers.

Lenskart associates itself dont know what kind of products they are selling to the customers and they are not in sync with information of the products. How can they expect customers to buy it without knowing the product completely??

Since my power is little high i wanted to go for thin lens and thinking that it would make make some difference for the huge amount i'm paying.

I paid 6, 308.00 rs in total for both the specs having thin lens and ordered it in the store and gave home delivery option.

This involves extra 2k compared to normal blue cut lens and also lenskart membership card of rs 600 which i'm never going to use it for the rest of my life!!

Despite all this, when the specs got delivered and when i tried, i was utterly disappointed and shocked.

There was not even a small difference in the thickness of the lens. Unfortunately, thickness of the ordered lens is more than the current one. This is for sure not a thin lens and appeared to be normal blue cut lens with cheap quality for which i paid 2k extra and got cheated.

I called the lenskart store from where i got it and complained about the issue and asked for complete refund.

I was arguing how can i validate the index of the specs for me to believe it. He lighlty said there is no instrument as such, and he sent me the order summary where it was written 'bluecut fully loaded anti glare thin lens'.

If thats the case anything can be written on the order and easily fool customers. And also the box in which the specs were enclosed, there was no where mention of 'thin lens' on it. This is pathetic!!

Complaints does not end here. One more was on my way.

When i went through the order summary and saw the power prescription, there was one more shocking news to me. Both the specs had wrong prescription for the left eye. I even got head ache for wearing it all day.

When one of the lenskart associate was entering prescription details from the one which i had got, i cross checked with her, she told she has entered all the details correctly.

Lenskart has delivered specs with wrong prescription and with wrong index. How can this be acceptable? I did not expect this from lenskart brand.

This clearly shows lenskart's negligence level and not caring about customer's eyes.


I need refund for my product after all the above incidents that has happened to me.

Please do the needful.

Very bad and worst kind of experience.!!!

Lost trust on lenskart completely.
Will never suggest anyone to buy from lenskart!!