[Resolved] Lenskart — lenskart store siliguri

Gunjan Agarwala

from Bahula, West Bengal

Address:

Darjeeling, West Bengal, 734001

I visited the store today. The people had no interest in suggesting eye glasses or picking out some even though the store was empty. And when i picked a few and asked for their advice, they ended up suggesting a kids frame to me (Being a 30year old).
On saying that how can i wear a kids frame they went and got one for me themselves which again was a kids frame.
This is their knowledge of products.

Also online their is an option for 700 economy glass but they say minimum price for glasses is 1500 plus taxes.

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Mar 20, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2018

Lenskart Customer Care's response Dear Mr Agarwala, we sincerely regret the inconvenience caused to you. We request you to kindly share your contact details so that we may connect with you in regards to your concern.

Verified Support

Feb 15, 2018

Lenskart Customer Care's response Dear Mr Agarwala, we would like to assist you with your concern. We request you to kindly share your contact details to [protected]@lenskart.in so that we may connect with you in regards to your concern.

Verified Support

Feb 16, 2018

Lenskart Customer Care's response Dear Mr Agarwala, due to an absence of any response from your end, we are closing the ticket raised for your concern. We request you to kindly share your contact details to [protected]@lenskart.in and we will connect with you in regards to your concern.