Lenskart — Lenskart Wrong product received

Website:

www.lenskart.com

My lenskart order ID is [protected]. I have ordered lenskart eyeglasses and John Jacobs sun power sunglasses on 6 Feb 2022. the order got delivered on 12 Feb 2022 via Kerryindevexpress. Product outer polybag was damaged. The product was received but is a different/wrong product which I have not ordered. I have called lenskart on the same day in the night but the IVR system says the lenskart representative is available only from 9 AM to 9 PM so I have called again on the next day Sunday and raised a complaint regarding my issue. lenskart asked for photos of the received wrong product. i have shared all photos on mail with the declaration form. now lenskart is saying why I have taken parcel. and saying it is my fault he says lenskart will check with the courier person. if not solved they said lenskart will not do anything on this. this is my first and last purchase on lenskart. I have not expected to get this type of lenskart support.

I am asking lenskart to provide me with my refund ASAP. Requesting for a refund.