[Resolved] Lenskart — made and delivered lenses without bluecut but promised for the same

[email protected]

from Delhi, Delhi

Address:

New Delhi, Delhi, 110015

Hi,

I am expressing my grievance i had to face because of this company lenskart. I ordered for a pair of eyewear along with lenses having uv, antiglare and bluecut. But when it was delivered glasses were not bluecut.

They said for this much eye vision we do not provide with bluecut.

Firstly,

Why did they asked me to place the order at very first place?

Secondly,

Why did they not inform while preparing order?

I visited 4 times there in this process for placing order.

I wasted,

My time

My money

I felt harassed by them

I got dissatisfaction

Now they are saying that we will pay you amount just return those pairs.

Why is this after so much harassment they are saying they will refund the amount. I want it with blue cut.

What i want - i want either to
1) provide the same lenses with bluecut feature
Or,
2) reduce the cost of bluecut coating for both pair of eyeglasses
Or,
3) give me the compensation of the same cost as whole order. Because i had wasted my time, faced eye vision issues, cost of visiting their store and harassment by them in this complete exercise

Lenskart buying store address-

First floor, spark mall, kamla nagar market, new delhi

Order placement date - 19- jan-2019

Invoice - invhr24083216

Invoice date - 25-jan-2019

Regards,

Rudresh

[protected]

Was this information helpful?

No (0)

Yes (0)

Mar 27, 2019

Complaint marked as Resolved

Resolved but took longer than usual time

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Lenskart Customer Care's response Dear Rudresh, we are extremely sorry for the hassle with the purchase. As discussed, please allow some time to come with the best possible resolution for your concern. Be assured that we are working on priority to resolve it. We will keep you updated.

Feb 07, 2019

Updated by [email protected] Pl find images of order and other relevant details.

Feb 09, 2019

Updated by [email protected] Hi,
Please find the videos of laser beam experiment on eyeglasses for BlueCut as I have posted those videos at [protected]@lenskart.com

Please get back to me sooner with a resolution.

Regards,
Rudresh
[protected]

Feb 13, 2019

Updated by [email protected] Dear Abhishek,

Do you really think customer should Keep on doing whatever you will say?

How many times I have to visit the store each time I spend rupee 200/- and two hours. It will be my sixth visit. Instead of compensation you are asking me to spend more which is irrelevant.

Prior you didn't tell me about this test and also you only agreed for laser beam experiment.

Next time there will be one more experiment and I will be asked to visit store and spend more money and my time which you are not giving any value.

By these emails from lenskart support no relief you are giving but pain and frustration.

All in all now this is OFFICIAL harassment you guys are doing.

With great disappointment and harassed feelings,
Rudresh Gaur
[protected]
[protected]

Feb 13, 2019

Updated by [email protected] Do update here whatever you want to say. I can't go and visit store and spend my money or time.
You guys are NOT willing to provide solution for this.

Mar 01, 2019

Updated by [email protected] Since 13th of February, you are just doing nothing guys.
Their Response-
This email is in reference to your feedback on Consumer Forum for order ID -[protected]

Kindly pardon us for the inconvenience again. As discussed, please allow me some time to work upon the order and proceed further with a suitable

My reply on 15 Feb- Dear Abhishek,
I am writing to inform you that nobody called me from the Lenskart store, Kamla Nagar market as I am waiting for both pair of lenses replacement. Niether you have emailed me for the same.

Please help.

Their response on 16 Feb--
As per our discussion, we would request you to visit the store and hand over both spectacles to us so that we can place the lens only order for you.

My reply on 19 Feb-
Dear Team,
I am writing to inform you that I have submitted both eyeglasses to Kamla Nagar Lenskart store on Monday[protected].
Attached is the receipt of the same.

My wife is using old eyeglasses due to which she is facing issue like headache and eye pain and irritation. My humble request to you is that please make this replacement as fast as possible.
I appreciate your continuous and rigorous efforts.

Their response on 21feb-
Kindly be informed that lens replacement order - [protected], has been processed. I am coordinating with my lens procurement team to ensure that lens with fully functional Blue-Cut coating is provided.

My reply on27 feb-
I only asked for updates

The eyeglasses have been delivered to Lenskart store Kamla Nagar

Their response on 27 Feb--
Thank you for writing. I will be checking with the store for the coating issue and will update you at the earliest.

Mar 01, 2019

Updated by [email protected] Since 26 eyeglasses are delivered to Kamla Nagar store and they are just " working on your concern rigorously" THEIR SO CALLED RIGOROUS. I have mentioned that eye irritation and headache issues are being faced still asking to have patience, cooperation.

How can they be so irresponsible for someone's EYES. They are not behaving like human and not treating others like Human. They are just minding their business and concern about that only.
Good luck Lenskart!

Mar 01, 2019

Updated by [email protected] Lenskart support response on 01 march

This email is in reference to the order ID [protected].

The product received is still passing the rays pass through the lenses. We have forwarded the video that was shared by the store to the relevant team to review the previous ones and the new ones. Sorry for the delay, I understand the situation you are in and I never wanted you to in it.

I would be connecting with you shortly to discuss further.

Mar 01, 2019

Updated by [email protected] My reply to them

Dear Abhishek,
But earlier your backend team said that now they have replaced it and it is with BlueCut as you stated.
So that means they did nothing and did not even bother to take few seconds to check if laser beam is passing through or not.
Now I doubt your backend team also because they didn't even do that simple manual testing? SO HORRIBLE

I will now claim for my amount refund that is the only option you guys left me with.
Also today only you guys check on all your social accounts.

Related Lenskart reviews

View all 1643 Lenskart Reviews

Comments

Ujjawal23

from Baharampur, West Bengal

It's been a more than a month, since they picked up the product. Every 4 days they emailed me that they're sorry and refund is initiated. But nothing happened. And now they have even stopped replying to emails. More than a month and I still haven't received the money.