Comments
Hello,
Please respond me with an acceptable reason for my few of my simple questions:
1.I can't see the condition which says it's a mandatory to take a gold membership if we want to buy spectacles under buy 1 & get 1 offer.
2.In any kind of business, customer satisfaction is important.
Customer gets satisfaction if the product solves their problems.
3.What kind of responsibility will lenskart takes for the existing customer who faces eye strains caused due to the defected products wear and tear and in case of product which we want goes out of stock?
4.Where do you think that customers would go if the store persons are not co-operative in selecting and guiding in selection?
5. At last, why would a customer think of buying again in the untrustworthy products?
As a consequences of your behavior and services, customer gets irritated due to many reasons so they will think of getting out of it and let's buy somewhere else.
7.What if a customer don't want to buy anything or don't want to go for gold membership for a reason and experience he faced in first time purchase?
8.Why would customers pays money when they don't want to buy anything as a consequences of first time purchase itself?
I suggest you to UPDATE YOUR T&C, REFUND POLICY, PRIVACY POLICY in a precise manner in favour of customers satisfaction without getting into a lose of money.
By the time of my order nothing was included in the T&C and Even now also etc..
Remember,
No one expects breaking of the products while cleaning and
No one will start thinking about asking refund for the product if they are satisfied.
I'm simply wasting my time in discussion.
Most of the products which I wanna buy were out of stock.
It doesn't looks nice for me if I discuss these things with Founder and Manager directly. I know them before buying my spectacles I guess over LinkedIn.
At least,
They should know how to manage stocks and all.
What action your manager took till now I'm not getting?
First fulfil the stock of the products.
So, that I can tell you the product ID number.
Or else,
tell your manager to keep the change as a tip for giving Gold membership which is useless for me.
I don't want to be rude in further communication, in fact.
Note:
I'm experience the problem of eye strain and reddishness, inspite of that all these non-sense. Who will tolerate these things even after prepaying?
I can't text anymore..
I'm loosing my patience & time here..!
Regards,
Mahesh Chandra
Founder and CEO, Infoshica Inc
Please respond me with an acceptable reason for my few of my simple questions:
1.I can't see the condition which says it's a mandatory to take a gold membership if we want to buy spectacles under buy 1 & get 1 offer.
2.In any kind of business, customer satisfaction is important.
Customer gets satisfaction if the product solves their problems.
3.What kind of responsibility will lenskart takes for the existing customer who faces eye strains caused due to the defected products wear and tear and in case of product which we want goes out of stock?
4.Where do you think that customers would go if the store persons are not co-operative in selecting and guiding in selection?
5. At last, why would a customer think of buying again in the untrustworthy products?
As a consequences of your behavior and services, customer gets irritated due to many reasons so they will think of getting out of it and let's buy somewhere else.
7.What if a customer don't want to buy anything or don't want to go for gold membership for a reason and experience he faced in first time purchase?
8.Why would customers pays money when they don't want to buy anything as a consequences of first time purchase itself?
I suggest you to UPDATE YOUR T&C, REFUND POLICY, PRIVACY POLICY in a precise manner in favour of customers satisfaction without getting into a lose of money.
By the time of my order nothing was included in the T&C and Even now also etc..
Remember,
No one expects breaking of the products while cleaning and
No one will start thinking about asking refund for the product if they are satisfied.
I'm simply wasting my time in discussion.
Most of the products which I wanna buy were out of stock.
It doesn't looks nice for me if I discuss these things with Founder and Manager directly. I know them before buying my spectacles I guess over LinkedIn.
At least,
They should know how to manage stocks and all.
What action your manager took till now I'm not getting?
First fulfil the stock of the products.
So, that I can tell you the product ID number.
Or else,
tell your manager to keep the change as a tip for giving Gold membership which is useless for me.
I don't want to be rude in further communication, in fact.
Note:
I'm experience the problem of eye strain and reddishness, inspite of that all these non-sense. Who will tolerate these things even after prepaying?
I can't text anymore..
I'm loosing my patience & time here..!
Regards,
Mahesh Chandra
Founder and CEO, Infoshica Inc
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It's regarding spectacles and I have a power glasses. It's not something that I can wait till months together for your response and proper practical actions.
I request you to escalate the issue and pick up the broken frame along with glasses by your courier service and return the quality product of the same within 24 hours.
Note:
If the stock is not available then refund me the full amount, so that I can buy from other best trusted & branded company.
Do it as soon as possible..!