[Resolved] Lenskart — Misguidance

Tejasvi Chandra

from Kotputli, Rajasthan

Address:	New Delhi, Delhi, 110075
Website:	Lenskart.com

I went to the lenskart store last week to purchase contact lenses.The guy at the store should me some products on the website.. I asked him about the Bausch and lomb Iconnect contact lenses(6 lens box) and he told me that they the don't sell this product...To his surprise I showed him the lenskart website where the product was available.His mere reply was sorry... Why do you show the product on website when it is not available in the store..!??

Moreover he showed me another product(bausch and lomb soflens 59)priced INR 649...Later I checked the website again and the same product was available at two different prices...??!!

Why are you people misguiding the people...??

+3 photos

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Dec 24, 2016

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2016

Lenskart Customer Care's response Hi Tejasvi, we apologize for the inconvenience caused. We will be calling you shortly to discuss this further.

Verified Support

Nov 19, 2016

Lenskart Customer Care's response Hi Tejasvi, as per our email conversation, your issue has been resolved and you are happy with our store services. Please feel free to revert for any further assistance. We will be glad to assist you.