[Resolved] Lenskart — Mismanagement of store staff of surat

naharrk11

from Mumbai, Maharashtra

Address:	Surat, Gujarat, 395007
Website:	www.lenskart.com

Store staff has deducted money from my Credit card for 2 Eyeglass Rs 2975 also not given any receipt/order ID for this money deducted & now after 2 days he is informing me that coupon code as informed by me is not working & I have to pay additional Rs 200 or take your money refund...
This is the most unprofessional way expected from such a company .By this way we are trying to wow customer ( Companies Mission)..??

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Dec 27, 2016

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2016

Lenskart Customer Care's response Dear Customer, we apologize for the inconvenience caused. We request you to share you order ID / contact details with us so that we can assist you in a better manner.

Verified Support

Nov 19, 2016

Lenskart Customer Care's response Dear Customer, we are waiting for your response so that we can assist you better. Thanks..!

Verified Support

Nov 21, 2016

Lenskart Customer Care's response Dear Customer, we regret to inform you that we have not received the required details yet. Please share the required details with us.

Verified Support

Nov 22, 2016

Lenskart Customer Care's response Dear Customer, in the absence of required details, we are unfortunately closing this ticket. For further assistance, please share the details.