[Resolved] Lenskart — mistake in the lens for my kid - one side is cooling automatically and another side plain | |||
Hi, We have booked the lense for my kid and lensekart is provided the specs with one side cooling glass and another plain glass and my kid is using this glass to the school for more than a month. Initially we didn't notice. But over a period of time we have noticed and 2 times we have gone to lenskart store to replace this glass. But the store representatives are asking me to handover the glass and waiting for 3 to 5 days to replace. But since my kid is using this glass in the school, we are not able to return since she will be facing the difficulty in the school Called customer support and created a ticket and from there also same response for repairing time for 3 to 5 days. Complant no : 9079819 Was this information helpful? | |||
Aug 9, 2019 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Jul 08, 2019 Lenskart Customer Care's response Dear Prabakaran! Apologies to know about the bad experience that you had to go through. We would like to assure you that we are here to assist you. We request you to allow us some time so we can check the order details and connect with you for better assistance.
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Did'nt expect this kind of behavior from lenskart..very dissatisfied