[Resolved]  Lenskart — much need eye glasses delivery delayed

Address:	Mumbai City, Maharashtra, 400058
Website:	lenskart.com

Order #[protected]

I was misled into buying an expensive unknown italian brand (John jacobs) with gullible one+one offers, committed of horrible 7 days delivery in the age of 24 hours, which again is further delayed in the guise of perfection... To add humility, none at lenskart has the courtesy to call and inform that the glasses are getting delayed. When i call, no one knows why it is delayed except for all groping in the dark. These were not sunglasses for fun wear, but power lenses for day to day usage, required in emergency.

And as if the damage was not enough, as a compensation, lenskart gave rs. 300 e-store credits for me to use. Ain't that foolish to use the rs. 300 bait to invest into buying further junk...

Also, can lenskart give some more info about thier home grown brand 'john jacobs'. Can they also share any website of this awesome brand and also where it is on sale in other countries? Do they have a physical address?

#funfact: had given up on lenskart on the 5th day, and i went to my local store and got a better frame in half the price, and the glasses home delivered in 70 mins flat! Dealing with a bunch of monetary #startup brand!

The issues they should fix:
1. That all customer orders are tracked proactively and client intimated. If there is any delay, client is called up upfront of the delay rather than client inquiring.
2. That you try and improve empathy and sensitivity to clients across your organisation and stores
3. Competitors (Local stores) give deliveries in hours, forget days. You have a long trek to do!
4. Take back the rs. 300 e-credits and give it to your deserving employees as bonus. I felt humiliated on seeing the amount credited, don't humiliate me further by keeping it.