[Resolved]  Lenskart — my lenses was damaged by lenskart store

Address:	Krishna, Andhra Pradesh, 520001
Website:	www.lenskart.com

My order number:[protected], i have purchased it online on december 5th 2017 for my mother, and received in good condition after 2months o[censored]se it's washers are loosen because it's a rimless lenses so i went to lenskart store in vijayawada on 8th feb 2018, and submitted it for repair the executive in store checked the condition of lenses before he is going to accept for repair, next day evening he called me said the left temple rim is broken, he sent mail to lenskart that he received a damaged product for repair. Now the frame is broken by lab technicians and the replacement is also put on hold. Still now i haven't received any call from concerned department or supervisor. They are playing games with me. I'm dam sure it is in perfect condition at the time of submittion. If the rim is already broken how the loosen washers hold the lens and frame together?. They are not trusting the words of their customers they are trusting the words of their lier store people. I have all data recorded with me (Voice calls, chats, mails) my lenses are still in vijayawada lenskart store. This is the address of that store. Vijayawada
#40-1-50, chandramoulipuram, opp: m&m, m. G. Road, vijayawada
Vijayawada, 520010
Phone:[protected] /[protected]