Lenskart — my order no - [protected]

Anand Darshan

from Mysore, Karnataka

Address:

560067

My order no - [protected].
It is just a worst experience with lenskart that they just sell the product and doesn’t want to resolve the problem, if any customer is facing for around 3 months.
I have been escalating the same over phone and on email but in vain. They just reply a copy & paste mail, that’s it. They are just not willing to resolve my issue, but dragging.
Again, i am writing about my problem which is still pending to be resolved for 90 days.
The frame they have provided is not large as required for my face and due to the tight fitting, it is digging into my skull and leaving pressure marks both the sides of my head. These marks are getting deeper and darker day by day. I have share the photos as per their request on 28.11.2019 but they just don’t care.

+4 photos

Was this information helpful?

No (0)

Yes (0)

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2019

Lenskart Customer Care's response Dear Anand! Our concerned team already working on your case. We have already arranged an executive visit for 24th Dec'19 between 11 am to 1 pm. Please feel free to write to us in case of any query.

Jan 14, 2020

Updated by Anand Darshan PROBLEM IS STILL UNRESOLVED
Order ID:[protected] - Matte Black Blue Full Rim Rectangle Large (Size-56) Vincent Chase Air Classic VC E11965 -C2 Eyeglasses, Product Id: 132691
Lenskart is just ignoring the issue of physical damage done by the wrong frame provided. I am wearing it for more than 3 months and now they are pressurizing me to take a refund for the frame which is not fitting on my face saying that they are not having the appropriate frame for me. As per their instruction, I have already given the product ID selected from their product list which is still available on their website and the mobile app as well.
As per their terms & conditions (20) RETURN, REFUND OR EXCHANGE POLICY
The refund, return or exchange process will be initiated only after we have received the product/s in the condition as mentioned above.
As stated You could either get a refund of cash or exchange it for a voucher. If this is not applicable, You could exchange the purchased product for a different product of the same value or higher value. No difference will be paid in case the exchange is made for a product of a lower value.
They are not even ready to discuss the damage done by the wrong frame I am still wearing for the last 3 and a half months. Every day they send an mail which is almost a copy and paste of their previous mail. This is how they are dealing with customers.