[Resolved]  Lenskart — my order no. [protected]

Address:

11A/603, Manmandir, D.N.Nagar, Andheri West, Mumbai., 400053

My order was for my daughter for 1 fresh pair of specs and another for change of lens in existing frame at your Amboli Shop ar Andheri West, Mumbai. Having received the message from lenskart, I picked up the fresh pair of specs a couple of days back and as already decided with the shop guys, I kept the existing frame with the shop for the change in lens, since the pair of fresh lens had supposedly arrived with the fresh specs as per the message received from lenskart and it was just a matter of fixing the fresh lens lens in the frame. The existing lens had scratches on it and it was difficult to see properly. Today, I went to the shop to collect the same from the shop. After waiting for 10-15 mins the store guy came out with the specs, checked it and handed me the frame with the lens in a box. Trusting the guys and since my daughter was not with me, I simply took the box and went home. Having reached home, my daughter tried the specs on and it occurred that the lens still had scratches on it and it was never changed with a fresh one. I am at a loss of works since I trusted your brand name completely. Feeling cheated and angry that i trusted you and didn't check the specs in the store itself. I hope you understand what has happened here. I have already paid for a product in advance and not received the product. This is called cheating. I demand an immediate explanation on this at the earliest from you.