[Resolved]  Lenskart — My specs for repairing

Address:400709

I had given my specs to tighten the sides on saturday afternoon i. E on 10th june 2017 n since than every day these people are saying that my specs not back yet. I was told by your executive on saturday when i gave the specs that i will receive it on saturday evening itself. On sunday i was told again that my specs are maybe still in the lab so please give us a 1 day time n we'll give u a call. N today as well its the same story. The store is koparkhairne one and the store manager is ms. Kirti singh. I should tell u... This is absolutely not acceptable. I have been without specs for 3 days n my eyes r strained n i haven't been to my office today. I am in a loss just because of your staffs inefficiency or carelessness whatever i can say. I want my specs today itself be it a new or an old one but i need it today.
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Jul 15, 2017
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Jun 12, 2017
Lenskart Customer Care's response
Hi Shreya, we regret the inconvenience caused to you, please share your registered contact number with us and we will connect with you to assist.
Verified Support
Jun 13, 2017
Lenskart Customer Care's response
Hi Shreya, Please share your contact number with us and we will connect with you to assist.
Verified Support
Jun 14, 2017
Lenskart Customer Care's response
Hi, we apologize for the inconvenience caused. As per our telephonic conversation, we are glad to know that the issue has been resolved.
Verified Support
Jun 14, 2017
Lenskart Customer Care's response
Hi, we apologize for the inconvenience caused. As per our telephonic conversation, we are glad to know that the issue has been resolved.
Complaint comments 

Comments

I purchased john jacob eyeglasses on offer and I am facing problem with the second eyeglasses. Went to the lenskart store and they denied that we won't be able to replace whatever the issue is. If lenskart mentioned 14days return as its policy they shouldn't deny it.
Pathetic service.
3347982 Order no.

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