[Resolved] Lenskart — never purchase from lenskart - 'vincent chase frame broken'

Tirth Parikh

from Diu, Daman and Diu

Address:

Ahmedabad, Gujarat

I am absolutely disappointed with the quality of frames being sold by Lenskart especially "Vincent Chase". I purchased "Matte Black Grey Full Rim Rectangle Small (Size-49) Vincent Chase AIR SPREE VC E10999-S C5" from lensKart store in Ahmedabad 1 months back(16th Mar'2019) and the frame is now broken just because i was taking it out from the box. When i tried to wear it, one of the side arm came into my hand without any fault it.

I tried to mail the support team on "[protected]@lenskart.com" and there reply was that "It was broken by an accident and the physical damage is done by you so we can not help you replace that". I mean do you guys seriously think that taking my glasses out of the box is an accident done by me? I don't understand what was my fault, so i need someone from Lenskart team to explain me that.

I even researched on Consumer Complaints forum and got to know that most complaints they got till now is of the low quality of frame which they sell i.e. "Vincent Chase". Most people complaints about the low quality of plastic which they use.

Very bad experience, will not buy from Lenskart any more and would suggest people to stay away from this company selling inferior quality products.

+3 photos

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Jun 10, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2019

Lenskart Customer Care's response We really apologize for all the hassles you have faced. We will surely resolve your concern on an urgent basis with the best possible resolution.

We would like to inform you that we have shared an email for your contact and order details so that we can look into your concern. We request you to reply to us with the relevant details on the same email.

Verified Support

Apr 12, 2019

Lenskart Customer Care's response We request you to please ignore our above-mentioned reply.

We understand your concern and we will surely help you out with the best possible resolution. We really apologize for the inconvenience caused because o[censored]s.
We request you please share your contact details or order details so that we can connect with you to resolve your concern.

Verified Support

May 05, 2019

Lenskart Customer Care's response As per your revert, your issue has been resolved. We have provided a replacement product to you and for any further issues you can reply us back on the email we provided you.