[Resolved] Lenskart — no delivery of product for 7 months, 225 days! fake promise

mythzz

from Dehra Dun, Uttarakhand

Address:	560066
Website:	www.lenskart.com

Order no: [protected]

2 specs were ordered. 1 was delivered. 1 was not. 1 is still not.

Order date: 15th march, 2017

I called up lenskart customer care many times during this time. They said to visit the lenskart store and collect it. When i show that mail to the store people, they say they are not authorised to sell anything without money! This happened twice! I went to 2 different stores - 1 in ascendas park square mall, 1st floor and the other in btm layout 2nd stage (Very close to swadisth aahar restaurant). Without any specs, my power is going to increase now automatically. I have sufficient power and i'm a patient of atypical migraine from adolescence (Without specs, i look at computer screens 8 hours a day - i'm an it professional). I also drive, so any accident due to impaired vision will be attributed to lenskart's negligence. I have paid rs. 2, 500, but no specs is delivered over the last 7 months to me!!!

Now, you decide: who is responsible for this???

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Dec 1, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2017

Lenskart Customer Care's response Hi Ashid!! We apologise for the inconvenience that has been caused to you. We would like to inform you that we will place the new order for you for the undelivered product. We have booked a home try on visit for you to choose a product. We would also like to inform you that we are already working on your concern under the ticket id 4843313. We will keep you updated.