[Resolved] Lenskart — no spectacle delivery made even after 2 weeks of order being placed

Susan Shwetal Mathew

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400604
Website:	www.lenskart.com

I had ordered two spectacles from lenskart store, mulund branch on 02.12.2017 and was informed that i will receive the product latest by 12.12.2017-14.12.2017. I wasn't even provided with any updates till 10.12.2017 after which i had to keep asking for status and raise a complaint request. Even after all this i haven't received my order even after the promised date. I have made complete advance payment via debit card and now my money is also deducted and i haven't received my ordered product too.

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Jan 23, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2017

Lenskart Customer Care's response Dear Susan, we apologize for the inconvenience caused. Kindly share your order number/contact number with us so that we can assist you better.

Verified Support

Dec 17, 2017

Lenskart Customer Care's response Dear Customer, Kindly share your order number/contact number with us so that we can assist you better.

Verified Support

Dec 18, 2017

Lenskart Customer Care's response Dear Susan, since we did not receive any revert from you about your order number or contact number, therefore, we are closing this concern. It will be automatically reopened if you will revert with required details.