[Resolved] Lenskart — non compliance of purchase scheme due to closing of franchise store | |||||
I have placed an order of rs.4928- vide order no.[protected] in the name of parika kamra at lenskart franchise store in sector 20, panchkula. Initially the order was delayed almost 15 days than the committment. From the order of two spects, one was rejected by us due to wrong centre & return to store at that time. I was committed for two additional spects with glasses of app. Rs.9856- (Double the order price in 1+1 scheme) as a compensation that time. Afterwards the franchise store was closed and we were at tenterhook for almost 4 months. Now this store is converted to company's owned store. I regret to say that after follow up of more than a month, mr. Prakash manager of that store has offered voucher of rs.3500- and plainly refused the earlier committment by saying that time it was francise store that time, so company can not pass that committment. Any ways i bought the spects of lenskart irrespective who dealt me. So lenskart is liable to honour the committment.. Was this information helpful? | |||||
Jun 25, 2018 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Apr 27, 2018 Lenskart Customer Care's response Dear Parika, We are sorry to hear about the inconvenience you've faced in this regard. We would like to look into this and get things right for you. Request you to allow us some time to get this checked, we will connect with you with the best possible resolution at the earliest.
Verified Support May 25, 2018 Lenskart Customer Care's response Dear Customer, as discussed, you have receive the delivery of your order and the concern has been resolved now. Please feel free to write us back in case any further assistance required.
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