[Resolved]  Lenskart — Non delivery of ordered glasses even after 10 days

Address:

LENSKART SHOWROOM, VIDYANAGAR COLONY, KOTHAGUDEM

I have ordered glasses in Lenskart Showroom situated in Vidyanagar Colony at Kothagudem (Pin:507101) on 24th October 2021 for which I paid the total amount of Rs.13, 553/- and the Showroom Incharge, Mr.K.Anil informed that my Glasses will be delivered with 5 to 6 days and he will inform me over phone as soon as the glasses arrives.
I have waited for 10 days, but the glasses were not delivered nor there was any communication from the showroom incharge Mr.K.Anil.
Hence, I physically visited Lenskart Showroom, Kothagudem on 03.11.2021 in the evening at about 5.30 PM and enquired about my glasses. Mr.K.Anil, Showroom Incharge after checking in his tab informed that my glasses has not arrived and it may take 1 more day and also informed that he will call me over phone after the glasses arrives.
Again, at about 8.30PM on the same day, i.e., on 03.11.2021, Mr.K.Anil Lenskart Kothgudem Showroom Incharge called me over phone and asked me to send my prescription in Whatsapp.
I was perplexed and enquired why he is asking for my prescription as I have already given it when I initially ordered my glasses on 24th October 2021.
Mr.K.Anil said that he has not uploaded my prescription as server was down on 24th October 2021.
I was shocked and asked, why he did not inform me when I visited his showroom that evening and he said he is sorry and asked me to upload my prescription in his Whatsapp, which I did immediately.
Till now i.e., 04.11.2021, 11 AM, my order is not placed inspite of giving my prescription for the 2nd time.
This clearly shows the utter negligence on the part of Mr.K.Anil, Lenskart Showroom Incharge, Kothagudem that he has not placed my order at all inspite of receiving my complete payment of Rs.13, 553/- and my prescription.
As such, I request the Company i.e., LENSKART to look into the matter and take necessary action against Mr.K.Anil, Lenskart Showroom Incharge, Kothagudem and see that such incidents does not occur again in future, as LENSKART is supposed to be a brand name in this industry.