Lenskart — Non receipt of Computer Glasses. Paid on 11 Nov.2022

Lenskart — Non receipt of Computer Glasses. Paid on 11 Nov.2022

D Dilragh from Mumbai, Maharashtra Jan 13, 2023 Feb 14, 2023 This thread was updated on Feb 14, 2023

I ordered a pair of computer glasses at the Lenskart outlet in Xperia Mall on the 11th of November 2022 and paid digitally. At that particular moment, it seems, there was some issue with the Lenskart server and my payment did not reflect on their system. I cant see how that was my fault. I sent them the transaction ID my bank generated. Well-being an ex banker myself I thought any trainee account would be able to trace the receipt of funds with the help of the transaction ID and the paying bank name. However it seems Lenskart has some accounting system, I am just guessing, which is out of this world and so far, they have not been able to trace my payment. I assume the delay of two months in delivery of my Computer glasses is due to their accounting system. It cannot be ego problem I am sure I keep visiting The Xperia mall outlet every week and the manager of the outlet there keeps telling me that he has been continuously following up. But it is out of his hands. Two months. A new year has started and we are still dragging our inefficiency into the new year. Kindly solve me problem immediately or refund my money ASAP. I am not interested in EGO trips of some accountants. Dilip Raghuwanshi PS. In case you do not know, Lenskart Xperia Mall outlet is in Dombivali Mumbai, India. Just making sure it does not take you two more months trying to locate it. Was this information helpful? No (0) Yes (0)
Verified Support Jan 14, 2023 Lenskart Customer Care's response Hi There, We are sorry to hear about the issue you are having. Please share with the order number/contact number along with a brief description of your concern within 24hrs, so we can assist you quickly. Feel free to respond to this message for further assistance. Jan 16, 2023 Updated by Dilragh I never got the order number. As I mentioned in my complaint, due to server problem at the time of making digital payment there was an issue which has dragged for more than two months. I asked the manager of Xperia mall outlet for the order number. He said he did not get order number due to the server issue. He gave me the ticket number. 30777129 Kindly contact the outlet manager if you need any further information. All I know is I paid money and got nothing to show for it. Dilip Verified Support Jan 19, 2023 Lenskart Customer Care's response Hi Store, Warm Greetings from Lenskart.com! This is in reference to the query raised by you. We would like to inform you that as per your request we are forwarding your request to initiate the refund. Kindly wait until 19th January for the further update. Thank you for showing your cooperation and patience in this regard. I appreciate your patience and cooperation in this regard. Jan 24, 2023 Updated by Dilragh It is the 24 th. Was expecting an update . Nothing so far Jan 31, 2023 Updated by Dilragh Finally got my refund a few days back. Went to the Xperia Mall outlet to pay cash for the item I had selected in November 2023. Another disappointment. The manager Left me with a salesgirl and went out of the outlet. I told her I had ordered computer glasses in November 2022 and due to no fault of mine, server issue when I paid digitally, I want the glasses at the same rate that was agreed at the time. She blandly told me the rate is double of the November rate now. Absolutely incredible. Then I understood why the manager vanished. HE did not want the burden of telling me the reason why I cannot have my computer glasses at the DEAL price, Remember the DEAL was done in November and I had paid in November, and they had RECEIVED funds in November. It took their accounts people two and half months to locate my payment. Moral of the story. Do not go to the Xperia mall Lenskart outlet unless you have cash in your pockets. If you pay digitally you could end up running from pillar to post for months. And you won't get the price that was agreed upon. when finally, you get your refund. Absolutely disgusted. Dilip Feb 14, 2023 Updated by Dilragh Complete radio silence now after dishonoring the deal done on 11 November 2022..
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Dilragh

from Mumbai, Maharashtra

Jan 31, 2023

Finally got my refund a few days back. Went to the Xperia Mall outlet to pay cash for the itme I had selected in November 2023. Another disappointment. The manager Left me with a salesgirl and went out of the outlet. I told her I had ordered. computer glasses in November 2022 and due to no fault of mine, server issue when I paid digitally, and I want the glasses at the same rate that was agreed at the time. She blandly told me the rate is double of the November rate now. Absolutely incredible.

Then I understood why the manager vanished. HE did not want the burden of telling me the reason why I cannot have my computer glasses at the deal price, Remember the deal was done in November and I had paid in November, and they had received funds in November.

It took their accounts people two and half months to locate my payment.

Moral of the story. Do not go to the Xperia mall unless you have cash in your pockets. If you pay digitally you could end up running from pillar to post for months. And you won't get the price that was agreed upon. when finally, you get your refund.

Absolutely disgusted.

Dilip