[Resolved] Lenskart — not getting my refund

anuradha_pooja

from Dhaka, Bihar

Address:	Cuttack, Odisha, 753009
Website:	www.lenskart.com

I have ordered two lenses from lenskart...There was some issues with the power so I had to cancel my order...Order ID: [protected], Order ID: [protected]...I havent received the refund yet...It has been so many days since I cancelled...This is what the company does?????If someone will cancel order...This is how you try to get money...It was a mistake paying online...Cheaters!!!I want my money back immediately...Else I file a consumer complaint against you...You have such idiotic customer support system...Your employees always say that they have technical issue so cant proceed...Hire some good employees then...

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Nov 27, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

Lenskart Customer Care's response Dear Anuradha, we never want our customers to have an experience like that. We sincerely apologize for the hassle. We will get the order details checked and will connect with you at the earliest with an update.

Verified Support

Oct 21, 2018

Lenskart Customer Care's response As discussed, earlier, we're glad that you have received your refund! We have updated the details accordingly. We request you to kindly keep this email for your reference and in case you face any issues or require any assistance in future, then simply revert to this email and we'll connect with you on priority. We hope your experience at Lenskart has changed into a positive one after giving us a chance to serve you.