[Resolved]  Lenskart — Not honouring Warranty.

I have purchased 2 nos eyeglasses from omaxe connaught place Lenskart store on 11 oct.

But now i have seen there is one crack near the leans in frame which is increasing day by day.

I have visited the Lenskart store (Gurgaon Adarsh Nagar) for that but they refused to repair it because they said it will not cover in warrenty as it is physical damage but there is not a single scratch mark or any dent in frame. Only one small crack mark is increasing from near by the lense as per local vendor it might be due to wrong fitment of glass.

My order was [protected].

Right now i don't know where should i go.

As i have also told them to glue it with something that it will not increase in futur but they directly refuse to entertain the case & repeating it is physical damage. But they didn't want to investigate how crack occur on that place.

They didn't want to accept the fact it can be manufacturing defect or frame has low build quality.