Lenskart — Not issuing the refund

Address:

Shop No 8,9,10, Evershine Homes Avenue Global City, opposite Agarwal Complex, Virar, Maharashtra 401303

I had visited the virar west global city 401303 lenskart store on 17th August and there were 2 amounts that were deducted.
The first amount was of 2889rs (last ss of bank statement) and 2nd of 2810rs. The store person told me the 2889 transaction hasn't gone through and no order is place so I should get my money by 3 working days which I haven't received yet.

I received the eyewear costing rs 2810rs (the 2nd amount I paid).

I am following up with the store guy and lenskart support team but not getting any support here.

all the transaction were done on [protected]