[Resolved] Lenskart — not processing the refund for returning the correct product order # [protected]

[email protected]

from Bengaluru, Karnataka

Address:	560016
Website:	www.lenskart.com

On 22 nov i have placed order for eye glasses. And it got delivered later after 5 days i received a defective product hence i have returned the product. After again 6 day when i reached lenskart they said they have received the product and quality check is also succeeded we are taking your request for refund. I was waiting for the refund suddenly i got anothercall and they said we are not processing your refund and the reason was we have received a different product. This is unfair how come a product which is qc check passed will become a qc check failed. I want my refund tobe processed against the order # [protected].

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Jan 16, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2018

Lenskart Customer Care's response Dear Mr. Anoop, Apologies to know about the bad experience that you had to go through. We would like to assure you that we are here to assist you. We request you to allow us some time so we can check the order details and connect with you for better assistance.

Dec 28, 2018

Updated by [email protected] Dear Team,

The relevant person who is handling this case is not giving me accurate details and hence my refund is delayed and I cannot keep asking you or wait for your updates . I flagged this concern long back and still team is in the process of looking in to the query and am tired of lethargic behavior . I request you please process the refund ASAP .

Jan 01, 2019

Updated by [email protected] Hello Lenskart,

am upset the way you guys are bluffing by giving wrong and inaccurate updates when ever I contact you harneet a customer experience executive with whom am contacted with is not giving accurate details she initially said she will take the request for refund and work towards it however my refund is not processed and she is just trying to get away from this case without processing the refund . I heard enough from them and waited so long but since lenskart was unable to fix things from their end and making customers liable . I want my refund to be processed At the earliest .

Jan 11, 2019

Updated by [email protected] lenskart is not responding to me properly they are not processing the refund even after returning the correct product . its been last 30 days I have been frequently getting in touch with them in order to get an update regarding the refund . however they are too inaccurate and intentionally not processing the refund . am really upset with the way they are handling the queries . my suggestion is to ban this website . as they do no not have a proper customer support and they sell all defective products . kindly take a severe action against this fraud company .

Verified Support

Feb 20, 2019

Lenskart Customer Care's response Dear Anoop! As per our telephonic conversation, we are glad that you have received the refund against your order. Please write us back in case of any further assistance required from our end.