[Resolved] Lenskart — not providing service in time

Krishna Vashust

from Nagpur, Maharashtra

Address:

Mumbai City, Maharashtra, 400101

I ordered spects in thakur village kandi vali east store on 7.4.2018. Store boys offered me one plus one offer. I made payment on selection of spects for me and my son. I told about my position and they satisfied me saying that my son's glasses will be delivered soon and mine after giving my no. They didn't told me at that at that time my son's glasses will not be made until mine is done. Till now i have not received my telling my position.

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Jun 7, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

Lenskart Customer Care's response Dear Krishna, we are really sorry to hear that, and we really want to help you. Please share your registered contact number to call you so that we can resolve your concern.

Verified Support

Apr 25, 2018

Lenskart Customer Care's response Dear Krishna, in order to assist you the order details are required, please share your order id or registered contact number to call you

Verified Support

Apr 26, 2018

Lenskart Customer Care's response Hey there Krishna, we regret for the inconvenience. This isn't intended from our end. We would like to look into this and get things right for you. Please Share your order ID or registered mobile number.

Verified Support

Apr 27, 2018

Lenskart Customer Care's response Dear Krishna, as we didn't receive the required details from you which are necessary in order to assist you, we are closing this ticket as of now and it will be re-opened once you will revert us back.