[Resolved]  Lenskart — Not Replacing the product

Address:

Nashik

Dear Concern,

This is to bring to notice that product purchased by me under Order ID: [protected] on 12th Jan 2020, from one of Lenskart store from a Mall in Nashik, was supposed to be replaced.

With understanding of situation around I have given them enough leverage to delay until now but now they are not replacing but sending returning amount that too in their store wallet, so that I have purchase product from them again and under compulsion

I went for original purchase because of promotion and offers at store to buy 2 spectacles at Rs. 1680/- (Inclusive of GST). However single spectacle with lenses now at their website will cost me higher.

Until now, they has been asking to return the damaged product and once in there custody they are least bother to entertain and not even bother to call to understand my grievance, despite of my request to give call rather than raising tickets.

I can't tell you how many tickets have been raised, for each communication done new ticket used to come up. People might get lost to keep such ticket from May 2020, in my case.

Would appreciate if you look upon the request, that make such online platforms accountable to revert to customers by interacting at escalated levels as customer representatives don't have enough powers on decision making.

Regards
Ravi Rajpal