[Resolved]  Lenskart — online payment

Address:

New Delhi, Delhi, 110003

I regularly order contact lenses from lenskart app. There are two steps at checkout. One - where you see the final amount before putting your credit card info, and two - the page where you add and submit credit info, where you can put any discount codes, etc to see the final discounted price or if no discount, price from previous page.

Lenskart cheated by arbitrarily changing taxes applicable on page 2.in page one final amount was 5147 (Including taxes - 550, shipping charges, etc), then on page 2 the final amount changed to 6044 (Taxes increased from 550 to 648).

I (And i’m sure some other people might agree) am happy to pay a little extra for good quality, good service, good experience, etc. But, to be fraudulently cheated by a company that is charging even a little bit of money by lying is not acceptable.

One could say its only 150 rupees they are cheating me out of, but they are probably doing this to 100s of people using their app to buy contact lenses. It says that approx 34000 people have bought this.

If even 1000 out of those 34k people were cheated out of 150 rupees on this product, (And who knows how much they’re arbitrarily charging others on the same amount and on different products) they’ve fraudently and by cheating made a profit of 1, 50, 000 (150*1000).

These kinds of immoral business and cheating tactics should not be condoned. We need more accountability.