[Resolved] Lenskart — order [protected] - broken right arm - blue full rim rectangle medium (size-54) john jacobs khardung-la jj 1448-c6 | |||
I have taken this frame from Lenskart Dilsukh nagar branch on 11/08/2017 on my last visit to India and after going to UK in a months time when cleaning the frame, the right arm of the frame have snapped. I was awaiting to visit India to get it fixed. I came to India 2 weeks before, so I have taken the frame to the Dilsukhnagar branch to get it fixed. I was even ready to pay the snapped arm for specs. The stores person mention, they were unable to fix it and I have been given the customer service no to sort the issue. The call have been attended by 'Ranjan' in the customer service, after explaining him my situation, the only suggestion I have been given is to take a new frame. I was not ready to through away 5000 rs frame which is hardly used for a month and no replacement accessories is provided. In this regard, I have been promised a call back from the manager to sort the issue, which is a false promise from the advisor. Was this information helpful? | |||
Mar 9, 2019 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Jan 17, 2019 Lenskart Customer Care's response Dear Thilak, sorry to hear about the troubles with your order. We never want a Lenskart experience to leave a bad taste in your mouth. We're always here to help and would greatly appreciate the opportunity to turn your negative experience around. Let us check with the concern team and share the best possible resolution with you.
Verified Support Feb 06, 2019 Lenskart Customer Care's response Hi Thilak! We regret to inform you that as we have not received any revert from your end, hence we are temporarily closing this case and it will automatically get reopen once you will revert.
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Buying these expensive frames without replacement parts is a big concern, as if there will be a problem again, you need to throw away the expensive frames without any repair or replacement parts to fix them.
10% discount just a hand wash from Lenskart.