Lenskart — Order - [protected] pickup not done and not refunding my amount

Order number - [protected] It's been 10 days that they are arranging pickup and no one is coming for any kind of pick up they are just playing. Customer support are not at all responsible not solving any issue. Extending date only. If you can't arrange one pickup refund my amount. Lenskart is doing worst day by day with bad customer support. Eye care is kind of health support atleast don't do these kind of fraud. They have lots of complaint but not solving a single one . Only saying visit our store. If someone can visit a store why he/she will purchase online. Everyone has some issue but they don't know anything how to talk how to solve a customer issue only attending calls and saying we'll try to solve. A simple pickup can't be done by you.