[Resolved] Lenskart — Order cancelled by Lenskart

Rajy1126

Website:

www.lenskart.com

Non-Delivery of Product
Resspected sir/ma'am, This is to inform you that I had placed an order for vision spectacles on 16/04/2021. But lenskart automatically cancelled the order on 17/04/2021 siting technical issues on their end. I would like to point out that once an order has been placed then it is binding upon the merchant to fulfill the order and they cannot cancel it without the buyers permission as per the law which they have clearly violated in this case. When I confronted them that why my order was cancelled then they said that I should place a fresh order but placing a fresh order is costing me Rs. 1000 more. Lenskart is using very phony techniques to lure customers to their website by showing huge discounts but when anyone places an order then they just cancel it and ask for Rs. 1000 more. This is blatant extortion. I would like to request lenskart to please deliver my product at the original cost that I had placed it, since after placing an order the order cannot be cancelled without the agreement of both the parties which was clearly not taken in this case. Hence they are breaking a very big law.

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Aug 12, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

May 02, 2021

Lenskart Customer Care's response Hi Manju! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest.Thank you.

Verified Support

Jun 28, 2021

Lenskart Customer Care's response Hi Manju! At the outset, we are extremely sorry for the inconvenience caused to you. We would like to inform you that your order has been canceled as it got placed due to a technical error which has now been rectified by us. You can now place a new order from our amazing collection. Thank you.