[Resolved] Lenskart — order got cancelled without intimation

Firdausali25

from vadodara, Gujarat

Address:

Lucknow, Uttar Pradesh, 226003

Ordered two specs on 20th june 2018 from lenskart store, kaiserbagh, lucknow worth 7870 order id: [protected]. With any intimation through mail or message or call. They cancelled my order. After 9 days i contacted customer care and replied that spec frame is not available so they cancelled the order and they cant refund money also as they dont have account information for refund. They also didnt knew when it will be back in stock. And said will get call from store in next two days.

I contacted the store and got to know that it will take another week time. Status online shows that it has been cancelled.

I am not getting any proper respond for my order or when i will get it. They have not given anything in writing or mail.

Need help.

Regards,
Firdaus ali

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Jul 30, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

Lenskart Customer Care's response Dear Firdaus, we regret for the inconvenience. This isn't intended from our end. We would like to look into this and get things right for you. Request you to allow us some time to get the details checked, we will connect with you shortly to assist you further.

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Comments

Firdausali25

from vadodara, Gujarat

Lenskart had initiated a new order (Order ID: [protected]) after cancelling my original order (Order ID: [protected]) without any intimation. But the pain is, both the spec models in new order are not the same which I had ordered initially.

Originally I had ordered: (Order ID: [protected])
1. John Jacobs, JJ S11125
2. John Jacobs, JJ E10963 (Tortoise Golden)

New order contains different frames without my consent by the Lenskart (Order ID: [protected])
1. John Jacobs, JJ S10950
2. John Jacobs, JJ E10963 (Black Golden)

Do not change the frame model, I want what I have ordered originally. At least you could consent me before doing any change in order. You are giving me what I have not ordered. Please look into this. I cannot accept this.

Regards,
Firdaus Ali