[Resolved]  Lenskart — order id [protected] order is hold

I purchased eye glasses in lenskart store on[protected] and order id given is [protected] amount rs 500/- also paid and requested from[protected] onwards to deliver before[protected]. Once they reply they will deliver on[protected] and after some time no they don't have knowledge about their product when it is going to be dispatched and astonishingly now the status showing order on hold and lenskart persons not interacted with me and i did not get any message about amount refund. Please help me in this regard.