[Resolved]  Lenskart — Order ID:- [protected]

Address:India

I want to exchange the product because of a genuine issue that is Size issue. Lenskart denied me the exchange/refund despite having it on there website and in exchange policy. Please help!
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Apr 2, 2022
Complaint marked as Resolved 
Verified Support
Feb 17, 2022
Lenskart Customer Care's response
Hi Prem, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience. Thank you.
Verified Support
Feb 28, 2022
Lenskart Customer Care's response
Dear Prem, Greetings from Lenskart.com! This is in reference to the query raised by you for Order ID [protected] for Transparent Blue Transparent Full Rim Geometric Vincent Chase Classic Acetate VC E13301 - C5 Eyeglasses, Product ID (PID)- 147502. As per the update received from our logistic team, we would like to inform you that your order is successfully picked up and also the refund of Rs. 1444.80 has been initiated on 18 Feb 2022. This amount shall reflect in your account/original mode of payment by the given time frame. 24 to 48 hours if the original payment was made via wallet / UPI. Hope I was able to resolve your concern. Hope I was able to resolve your concern. Thank you.
Complaint comments 

Comments

Please look into this matter. You are loosing a customer for life time. I would never ever recommend any one lenskart. This is a complete fraud that's happening.

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