[Resolved] Lenskart — Order not delivered and now they are not responding

Anand 08

Mar 22, 2022

Address:

India

Hello
I placed my order on 10th March and it should be delivered by 17th March but i didn't got it nor the delivery agent contacted but you guys claiming it been delivered.I have waited for three working days now u guys are not responding. Just a question how a prepaid order is delivered without knowing the person who ordered it as i[censored] guys replying to check my neighbour do the delivery agent passed the order without asking OTP. Can you provide me a proof of the delivery agent who delivered me as your claim that it's been delivered. Take some serious action and investigate or i need to proceed with legal action

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Mar 23, 2022

Complaint marked as Resolved

I got contacted and issue has been solved

Mar 23, 2022

Updated by Anand 08 I didn't recieve the package and it's been 6 days from your calm of being delivered.

Verified Support

Mar 23, 2022

Lenskart Customer Care's response Hi Anand, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you.

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Lenskart Customer Care

from New Delhi, Delhi

Mar 23, 2022

Verified Support

Hi Anand, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you.