[Resolved] Lenskart — Order not received. Order Number: [protected]

[Resolved] Lenskart — Order not received. Order Number: [protected]

S Sameer_Magar2611 Jan 19, 2022 Jan 27, 2022 This thread was updated on Jan 27, 2022

Order Number: [protected] This order was supposed to be received by 18th Jan 2022. During the time of placing this order, I had made it very clear that I should receive the order within the time limit specified by Lenskart which was 18-Jan-2022 as I'll be flying out to the US on 19-Jan-2022. I didn't get any updates from Lenskart nor did the status on the website change to notify me that the order won't be received by the promised date. Only after making a call on 19-Jan-2022 to Lenskart, I was notified that the order has not been processed yet and the agent promised to get this order in 24-48 hrs for which he'll make a special request. This is special request is absolutely useless to me as I won't get the glasses. My request to Lenskart is that this order should be shipped to me to the USA as this is a mistake on Lenskart's end. Was this information helpful? No (0) Yes (0)
Mar 1, 2022 Complaint marked as Resolved Jan 19, 2022 Updated by Sameer_Magar2611 I'm not asking for a refund, my request is that I should get the prescription glasses as per order number: [protected] shipped to me to the US. Verified Support Jan 27, 2022 Lenskart Customer Care's response Dear Sameer, We apologize that our service did not satisfy your expectations. This is in reference to the query raised by you for Order ID '[protected]'. We would like to inform you that this order was dispatched and delivered to your registered address(Pune Maharashtra, 411048) on 23rd Jan 2022. We will use your feedback to make us better and to ensure this does not happen again. Please feel free to write us back in case of doubts and queries and we will be happy to assist you. Thank you.
Add a Comment	Share
Submit Close