[Resolved] Lenskart — order#[protected]

Debashree1987

from Delhi, Delhi

Address:

New Delhi, Delhi, 110087

Ordered bi-focal lens photochromatic coating (Vincent chase) along with a vincent chase sunglass on 11th dec which was supposed to be delivered on 20th dec. I have paid 3980/- in advance at sector 12 dwarka, new delhi store.
When i have contacted the store for the status of delivery on 20th dec, i have been informed that because of some technical issue, the order couldnt be processed. Its very disappointing as i had checked with the executives many times before the order was made. They were very confident and convinced me for the timely delivery.

Anyways, since that time, i had been calling the lenskart store regarding the settlement of the issue. Most of the times, they take my number and assure me to call back again. But i dont get any call back. I have also visited the store and talked to the manager. He assured me of the refund of the entire amount and said that i would receive a link for the same. Again i didnt get back any link and again i have been calling regarding the same. And i am getting the same response again. No call backs after giving word.

Was this information helpful?

No (0)

Yes (0)

Mar 1, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2018

Lenskart Customer Care's response Dear Debashree, Please accept our apology for this disappointment. We strive for efficiency and excellent service, and it looks like we have fallen short on this occasion. We never want you to feel like you're stuck with a bad experience. We will surely look into this and get your issue sorted at the earliest.

Verified Support

Jan 25, 2019

Lenskart Customer Care's response Dear Debashree, we are really happy to see your satisfaction with our provided resolution. Please feel free write to us back if you need any assistance and we will glad to assist you further.