[Resolved] Lenskart — paid for vincent chase sunglass, but i didn't get my order, but lens kart is saying that it delivered to me with another signature

Bura Hemesh

from Kottayam, Kerala

Website:

Lenskart

Hi, my name is b. Hemesh. Total cheating, highly irresponsible service. I paid for vincent chase sun glass with power of order id:[protected] & worth of 1999 rs. They are saying the product delivered to another person by name. B. Arathi. When i called customer care about this matter, he said that, i have to enquire about that person to collect glasses, its not lenskart responsibility. There is no person named b. Arathi around my street. So please take my complaint and take legal action against lens kart

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Nov 24, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Lenskart Customer Care's response Dear Hemesh, please accept our apology for this disappointment. We strive for efficiency and excellent service, and it looks like we have fallen short on this occasion. We never want you to feel like you're stuck with a bad experience and greatly appreciate your understanding in this mistake. We will definitely look into this and get the issue sorted for you at the earliest.

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Comments

Govind Kumar Daksh

from Bengaluru, Karnataka

I booked spects on date 06/10/2018 and these were delivered on 11/10/2018. reference number [protected], later these were returned by me on date 13/10/2018 because of dislike of frame . After that i called customer care but got replied it will take 3 to 7 days for refund but today date is 25/10/2018, I have not got any refund till now.

KavitaJadhav

from Mumbai, Maharashtra

Poor quality of Glass Frame...repaired twice by your store...but same problem as it is. Eye testing is also not done properly Our Order details [protected], 3 Jun 2018