[Resolved] Lenskart — permanent fitting problem of spectacles of john jacobs

Sahanaj Sultana

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal

I have bought two spectacles of john jacobs but i can't wear it inspite of investing 6500 rs... Their fitting problem is seems to be permanent.. I go to the lenskart for a solution... They fixed the problem but when i come to my room the same problem appears.. Then i called lenskart and they told me your power is 0.5 more than the power boundary range of these spectacles... Then why they don't tell me at first?? 6500 rs is not a small amount for spectacles... I need some solution...

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Dec 5, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2019

Lenskart Customer Care's response Dear Sahanaj! We really apologize for all the hassles you have faced. We will surely resolve your concern on an urgent basis. We would request you to share your contact details or order details so that we can help you out in an appropriate manner.

Verified Support

Nov 01, 2019

Lenskart Customer Care's response Dear Sahanaj! We will surely resolve your concern on an urgent basis. We would request you to share your contact details or order details so that we can help you out in an appropriate manner.

Verified Support

Nov 03, 2019