[Resolved]  Lenskart — Poor after sale service and mishandling of product

Address:

Lenskart.com at Bandra Linking Road, Khar Telephone exchange, Shop No 5 & 6, Swarna Rekha Linking Road, Bandra West, near Khar, Mumbai, Maharashtra

The after sale service for product in warranty is dissatisfactory and not up to the mark as reference to the prices in which we by the product.

The details of the product which was damaged is mentioned below

Order no [protected] Placed on Nov 7 2021

There is an Pathetic failure again for [protected]@ Bandra Store.

I have collected the specs which i had given for repair successfully today but again dissatisfied with the response and the quality of repair work.

Before the Repair work of the specs only the Right side screw was broken but there was no damage to my frame.

After the repair work they have changed the screw of the right site but have damaged the frame of the left site while tightening the screw of the left hand site.

On raising the concern at the time of the delivery the reply I got from the executive was that the break on the frame won't cause any issues..