[Resolved] Lenskart — Poor customer service | |||||
13/Oct/2016 Placed an online order for lens and frame in lenskart with full payment but the agent who handled my request made lot many false promises regarding the delivery. It's been 20 days still i didnt receive my order neither a call from the courier staff. Very worst service from lenskart and agent is completely irresponsible and made me to suffer a lot. Because of such agents, customers like me will never return back to lenskart in future. Was this information helpful? | |||||
Dec 9, 2016 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Nov 03, 2016 Lenskart Customer Care's response Dear Kiruba, we regret the inconvenience caused. We would request you share your order ID/ contact number with us as this will help us to assist you better.
Verified Support Nov 05, 2016 Lenskart Customer Care's response Hi Kiruba, we request you to share the order id or registered contact number with us.
Verified Support Nov 07, 2016 Lenskart Customer Care's response Hi Kiruba, we request you to share the order id or registered contact number with us so that we can assist you further.
Verified Support Nov 08, 2016 Lenskart Customer Care's response Hi Kiruba, as we have not received the required details we are closing this case as of now. Kindly write us back with the required details for any further assistance.
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Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
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The item not yet delivered even after I have ordered it before 14 days. I have sent multiple mails to customer support and no one replying. I can see the status as order is under processing in their website. They have not yet started the fitting also. I dont know how long I need to wait to get it delivered,